Thank you for shopping with AGTERRA Solutions (referred to as “AGTERRA” in this policy for simplicity). We are confident that you will be satisfied with our products, as they are designed and manufactured to meet high standards.

However, if a product does not meet your expectations, we invite you to review the following return and refund terms. This policy applies to all products sold through AGTERRA Store, including but not limited to the F100 Auto Steer System, F100 Advanced Mode (software activation code), and V1 RTK Base Station.

Returns

To return a product purchased from AGTERRA, please consider the following:

• Every product undergoes quality inspection before shipping. As a result, AGTERRA does not accept returns for non-quality issues without a valid reason.
• For products with quality issues, you have 7 calendar days from the date of receipt to notify us and apply for a return. Please contact our customer service via email at [email protected] with photographs showing the issue.
• Only items purchased directly from AGTERRA can be returned to us. Products bought through third-party resellers must follow their respective return policies.

Non-Returnable Products

The following items are not eligible for returns:

• Software activation codes

Conditions for Refusal of Return

AGTERRA reserves the right to refuse returns in the following cases:

• The return request is made after 7 calendar days from the date of receipt.
• The returned item is incomplete, missing packaging, accessories, or manuals, or shows signs of damage caused by misuse or improper handling.
• Proof of purchase or documents are missing, falsified, or altered.
• The product shows damage from improper installation, operation, or maintenance (e.g., water damage, misuse, or failure to follow instructions).
• Product labels, serial numbers, or anti-counterfeit markings have been altered or removed.
• Damage occurs due to external factors such as fire, flood, or other acts of nature.

Return Guidelines

To initiate a return due to a quality issue:

• Contact AGTERRA within 7 calendar days of receiving the product.
• Provide photographs and details of the issue via email to [email protected].
• We will review your request within 1-2 business days. If approved, we will provide you with instructions for returning the product.

Product Return Process

If your return is accepted:

• Return the product, along with all original packaging, accessories, and manuals, to the address provided in the approval email.
• Notify AGTERRA Store of the shipment by sending the tracking number and your order number to [email protected].

Refunds

• Quality-Related Returns: Once we receive and inspect the product, we will process your refund within 7-14 business days. The exact time frame will depend on your payment method (e.g., bank or credit card issuer).
• Order Cancellations: Customers can cancel orders only for valid reasons related to the product or order. If you cancel an order before it is shipped, a 10% transaction fee will be deducted from your refund. If the order is cancelled while in transit, shipping costs will also be deducted.
• Refund for Bundle Deals: For bundled purchases, refunds can only be processed for the entire order, not individual products within a bundle.

Return Shipping

For returns due to quality issues, AGTERRA will cover the shipping costs. For non-quality-related returns, customers will be responsible for both the return shipping and a 5% processing fee.

Contact Information

For any queries or assistance with your return, please reach out to us:

• Email: [email protected]
• Phone: +61 477 012 502